Emergency Broadband Benefit and E-Rate Consultants

The FCC has rolled out the Emergency Broadband Benefit program to participating broadband providers for a testing period. This is intended as a trial and training period for broadband providers before the program launches for consumers.

In the announcement, Acting Chairwoman Jessica Rosenworcel said that, “For millions of families making the hard choice between paying a utility or internet bill or at risk of digital disconnection, help is on the way.” The program is one of many actions taken in the last year to support the nation’s citizens and children.

While the program is outside of the traditional role of the E-Rate consultant, and the onus will be on the individual customer to seek support, schools and libraries, together with E-Rate consultants, have a responsibility to remain up-to-date on the program and rollout period to better serve as a resource for families in need of support. Navigating broadband contracts can already be confusing, so adding a layer of potential bureaucracy could pose a challenge to many. Through a strong partnership of support, the hope is that more families will become connected soon.